Terms & Conditions

By accessing, browsing, or using the Travel Risk Safety & Security (TRSS) website, platform, services, or any associated applications, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and TRSS.

If you are accessing our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. In such cases, "you" and "your" will refer to both you as an individual and the organization you represent.

We reserve the right to modify, update, or change these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

TRSS provides comprehensive travel risk management services designed to help organizations fulfill their duty of care obligations and protect personnel traveling domestically and internationally. Our services are advisory and consultative in nature.

Core Consulting Services

• Safety Management Systems (SMS): Development and implementation of travel risk management frameworks aligned with ISO 31030, BS 8848, and ISO 21101 series standards.
• Destination Risk Assessments: Location-specific analysis covering security, health, environmental, political, and logistical risk factors.
• Supplier Audits: Third-party verification of transport, accommodation, and activity providers for safety compliance.
• Incident Support: Remote advisory services and escalation support during travel emergencies and crises.
• Training & Exercises: Tabletop exercises, crisis simulations, and traveler safety awareness programs.

Platform Services

• Global Alerts: AI-powered multi-hazard monitoring system providing real-time alerts for natural disasters, civil unrest, and security incidents.
• Client Portal: Secure access to risk assessments, documents, communications, and case management tools.

Service scope, deliverables, and pricing are defined in separate service agreements or proposals. These Terms apply to all services unless specifically overridden by a signed service agreement.

How We Use AI

AI technologies are integrated into the following aspects of our services:

• • Real-time monitoring and analysis of global risk events (earthquakes, weather events, civil unrest, disease outbreaks)
• • Automated alert generation and geo-fenced notification delivery
• • Natural language processing for news aggregation and risk intelligence synthesis
• • Pattern recognition for emerging threat identification
• • Content generation assistance for risk briefings and situational reports

AI Accuracy & Limitations

While we strive for accuracy, you acknowledge and agree that:

• • AI-generated content may not always be accurate, complete, up-to-date, or appropriate for your specific circumstances
• • AI outputs are probabilistic and may occasionally produce errors, inaccuracies, or incomplete information ("hallucinations")
• • Conditions on the ground can change faster than AI systems can detect or report
• • AI-generated alerts and assessments supplement, but do not replace, professional human judgment

Third-Party AI Models

Some of our AI functionality may utilize third-party AI models and services. These third-party components may have their own terms of service, accuracy limitations, and data handling practices. TRSS does not guarantee the performance or accuracy of third-party AI systems.

Not Professional Advice

AI-generated outputs are not professional advice. Our AI-assisted content does not constitute legal, medical, security, or insurance advice. Users should consult qualified professionals for specific guidance relevant to their circumstances.

Risk assessments and travel advisories provided by TRSS represent our professional analysis based on available information at a specific point in time. You acknowledge the inherent limitations of risk assessment services:

Nature of Risk Assessment

• • Risk assessments are snapshots that reflect conditions at the time of analysis—situations can change rapidly and without warning
• • No risk assessment can predict all possible threats, hazards, or adverse events
• • Risk levels are subjective evaluations based on available data and professional judgment
• • Different individuals may face different risk profiles based on nationality, gender, health status, role, or other factors not always captured in general assessments

Information Sources

Our assessments draw from multiple sources including government advisories, intelligence reports, media monitoring, partner networks, and AI-driven analysis. TRSS cannot verify the accuracy of all source information and does not guarantee the completeness or reliability of third-party data.

No Guarantee of Safety

TRSS services are designed to help organizations reduce risk and improve decision-making, but we cannot and do not guarantee the safety of any traveler or operation. Even with robust risk management, adverse events can occur. Our services reduce, but do not eliminate, risk.

Client Obligations

• • Maintain your own independent judgment about travel decisions
• • Supplement TRSS assessments with other reliable sources and local expertise
• • Communicate risk information appropriately to travelers and stakeholders
• • Implement appropriate policies, training, and support systems for your travelers

By using TRSS services, you accept the following responsibilities and agree to the stated conditions:

Acceptable Use

• • Use our services only for lawful purposes related to travel risk management
• • Provide accurate and complete information when requested
• • Maintain confidentiality of account credentials and access permissions
• • Comply with all applicable laws and regulations in your jurisdiction

Prohibited Activities

• • Using our services for illegal, fraudulent, or harmful purposes
• • Attempting to access, reverse engineer, or circumvent security measures on our platform
• • Redistributing, reselling, or commercially exploiting our content without authorization
• • Using our risk assessments to train competing AI systems or products
• • Submitting false information or misrepresenting your identity or authority
• • Interfering with the operation of our services or other users' access

Duty to Verify

You are solely responsible for verifying the accuracy and appropriateness of any information, assessment, or recommendation before acting upon it. Critical decisions affecting health, safety, or security should involve multiple information sources and qualified professional judgment.

TRSS is committed to protecting the privacy and security of your data. This section outlines our data handling practices. For complete details, please refer to our Privacy Policy.

Data Collection

• • Contact and identification information provided through forms or account registration
• • Travel and operational data necessary for service delivery
• • Platform usage data and analytics for service improvement
• • Communications and correspondence through our systems

Data Usage

• • Delivering contracted services and maintaining client relationships
• • Generating risk assessments and personalized advisories
• • Improving our services, platform, and AI systems
• • Complying with legal obligations and responding to lawful requests

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and you acknowledge the inherent risks of data transmission over the internet.

International Data Transfers

Due to the global nature of our services, your data may be processed or stored in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Data Retention

We retain your data only as long as necessary for the purposes for which it was collected, to comply with legal obligations, or to protect our legitimate interests. You may request deletion of your data subject to legal retention requirements.

TRSS Ownership

All content, materials, methodologies, frameworks, software, trademarks, and intellectual property associated with TRSS services remain the exclusive property of Travel Risk Safety & Security and its licensors. This includes our risk assessment methodologies, platform technology, training materials, and brand assets.

Client Data

You retain ownership of data you provide to us. By submitting data, you grant TRSS a limited license to use such data as necessary to provide our services. We may use anonymized and aggregated data for service improvement and research purposes.

Deliverables

Risk assessments, reports, and other deliverables prepared specifically for your organization are licensed for your internal use upon payment. You may not redistribute, publish, or commercially exploit such deliverables without written authorization from TRSS.

Usage Restrictions

• • Do not reproduce, distribute, or publicly display TRSS content without authorization
• • Do not remove or alter copyright notices, trademarks, or attribution
• • Do not use TRSS materials to develop competing products or services
• • Do not claim authorship or ownership of TRSS intellectual property

Disclaimer of Warranties

TRSS SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRSS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES.

Exclusion of Damages

• • Physical injury, illness, or death during travel
• • Property loss, damage, or theft
• • Business interruption or operational losses
• • Losses arising from actions of third parties, governments, or force majeure events
• • Losses resulting from your failure to follow recommendations or implement appropriate safeguards

Indemnification

You agree to indemnify, defend, and hold harmless TRSS and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any dispute between you and a third party related to our services.

Our services may integrate with, reference, or link to third-party services, content, and providers. Your use of such third-party services is governed by their respective terms and policies.

Third-Party AI Services

Certain AI functionality may be powered by third-party AI providers. TRSS does not control these third-party services and is not responsible for their performance, accuracy, availability, or data handling practices.

Third-Party Data Sources

Our risk assessments incorporate data from government agencies, news organizations, partner networks, and other third parties. TRSS cannot guarantee the accuracy or timeliness of third-party information.

External Links

Our website may contain links to external websites and resources. These links are provided for convenience only. TRSS does not endorse and is not responsible for the content, accuracy, or practices of external sites.

Access to certain TRSS services requires a client portal account. The following terms apply to account holders:

Account Creation

• • Accounts are provided to contracted clients and require approval
• • You must provide accurate and complete registration information
• • One account should not be shared among multiple individuals without authorization

Account Security

• • You are responsible for maintaining the confidentiality of your credentials
• • You must notify us immediately of any unauthorized access or security breach
• • You are responsible for all activities occurring under your account

Account Termination

TRSS may suspend or terminate accounts for violation of these Terms, non-payment, security concerns, or at the conclusion of service agreements. You may request account deletion, subject to data retention requirements.

Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong for resolution of any disputes.

Dispute Resolution

Before initiating formal legal proceedings, you agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes may be submitted to mediation before proceeding to litigation.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Modifications

TRSS reserves the right to modify these Terms at any time. Material changes will be posted on our website with an updated "Last Modified" date. Continued use of our services after changes constitutes acceptance of the modified Terms.

Entire Agreement

These Terms, together with any service agreements, privacy policies, and other referenced documents, constitute the entire agreement between you and TRSS regarding the subject matter herein, superseding all prior communications and agreements.

If you have questions, concerns, or requests regarding these Terms and Conditions, please contact us:

We aim to respond to all inquiries within 2-3 business days. For urgent matters related to active incidents, please use the emergency contact information provided in your service agreement.